- Federal Acquisition Service (FAS) Client Challenge FAS, with support from ESI, as prime contractor, successfully implemented its “New Offer Process 30-Day Challenge” that resulted in the creation of an express desk capable of reducing the time to Process contract modifications from 120 days to 30 days. The FAS team accomplished this feat by identifying and separating out the “value added” components of its overall process, from the rest, including: “non-value added” activit

Client Challenge In early 2009, the agency’s Finance processes broke down. Several highly visible and only potentially related issues came to light as thousands of customer complaints poured in: double billing of customers; holds on customer funds that prevented needed purchases; inability to send credit card transactions to the bank; thousands of orders with no indication of status; and millions of dollars in customer billings unaccounted for. The Solution ESI, as prime cont